Prime Health Support And FAQ for customers

Most popular questions

Welcome to our Prime Fasting App for women! Explore our FAQ section for quick answers to your questions. Whether you’re new to intermittent fasting or seeking personalized tips, find guidance on fasting methods, energy levels, and meal planning. Let’s make your wellness journey easier and more empowering!

Q1: What is intermittent fasting, and how does The Prime Fasting App help me with it?

Intermittent fasting is an eating pattern that cycles between periods of fasting and eating. Our app provides personalized plans, tracking tools, and resources to guide you through your fasting journey. It offers various fasting methods and helps you stay on track by providing schedules, progress tracking, and meal suggestions.

Q2: Is intermittent fasting suitable for everyone?

Intermittent fasting may not be suitable for individuals with certain health conditions, pregnant or breastfeeding women, or those with a history of eating disorders. It's always best to consult with a healthcare professional before starting any new diet or fasting regimen.

Q3: How do I get started with the app?

Input your personal information that we ask you (we never share your personal data — we collect it to make the program more personalized). Based on your goals and preferences, the app will generate a customized intermittent fasting plan for you.<br><br>Choose a payment plan and a suitable payment method. Then you'll get an email with the instructions. Follow the instructions, download the app from the App Store (our app is for Apple devices only!) and enter your credentials. After that, you can then start following the provided schedule and track your progress.

Q4: What fasting methods does the app support?

Our app supports popular intermittent fasting methods such as the 16/8 method and OMAD method. You can choose the method that suits your lifestyle and health goals.

Q5: Can I track my progress using the app?

Yes, the app includes features to track your fasting hours, weight, water intake, calories, and steps. It also provides visual representations of your progress, allowing you to see your achievements over time.

Q6: Are there meal suggestions and recipes available in the app?

Absolutely! The app offers a variety of meal suggestions and recipes tailored to your dietary preferences and fasting schedule. Whether you're vegetarian or have other dietary restrictions (high blood pressure, high cholesterol, diabetes), you'll find suitable options to make your fasting periods enjoyable.

Q7: Can I connect with other users for support and motivation?

Certainly! Our app includes a community (the Club) feature where you can connect with other users, share your experiences, ask questions, and find motivation and support from like-minded individuals on their intermittent fasting journey.

Q8: Is there a premium version of the app with additional features?

Yes, we offer a premium version of the app that includes advanced features such as personalized coaching, premium meal plans, and prioritized customer support to enhance your intermittent fasting experience.

Q9: How do I cancel my subscription?

Cancelling your subscription is easy. Simply contact us via email or in-app Contact button. We'll send you the instructions or cancel the app ourselves. If you need further assistance, our customer support team is always ready to help.

Q10: What about refunds?

We have a Money Back Policy, and you accept it when buying the app. Refunds are not applicable for personal reasons (product not meeting preferences) or financial reasons (unexpected charges). It's important to highlight that our focus is on achieving visible results through our personal plan.<br><br>Keep in mind that you need to have followed the program for at least 14 consecutive days within the first 30 days after purchase to be eligible for a refund.

Q11: How can I contact customer support?

You can contact us via hello@primehealth.one, or by clicking a Question button inside the app.

Q12: How long should I wait for your response?

We normally answer customers within 24 hours. Usually, it takes less time. If you don't get the answer, it means we're investigating your case and can't answer at the moment. Sometimes we need help of our financial or developers' team to solve the issue.

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